When I flew to Germany last week, I did not rely on getting an upgrade. I bought a business class ticket. Looks like United has trained me just like they wanted to.
The international flights were fine. On time. Decent equipment. Reasonable service.
Meanwhile back in domestic flying land, United is still broken and they still suck. The computer opted not to put me on the upgrade list for a puddle hopper flight (flown by the worst of the worst subcontractors, Mesa). I was added to the list only after I went to the airport to check in. By that time, First Class was full (duh). Nobody in customer service can explain what happened or do anything to guarantee it won’t happen again.
In the “no Upgrade for you” United is now 2 for 11. (I am not counting the business class fares I bought to fly to Europe in the tally.) That sucks. My million mile 1k status on United is utterly meaningless.
